Tax Job Info Sharing

Job location: New York, NY
Category: Customer Impact jobs

Line of Service: Advisory
Industry: Healthcare Services
State & City: PA-Philadelphia
NY-New York
NJ-Florham Park
MA-Boston
IL-Chicago
CA-San Francisco
Travel Requirements: 61-80%
Position Type: Full Time
Auto req ID: 38912BR-4

PwC/LoS Overview:
Are you interested in the opportunity to work for an industry-leading firm that services Fortune 500 companies, and will give you the experience and exposure you need to build your career? If you are, then PricewaterhouseCoopers LLP (www.pwc.com/us) is the firm for you. PricewaterhouseCoopers LLP (PwC US) is well placed to help clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the perspective of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 169,000 people in over 158 countries across the PwC network are committed to deliver quality in assurance, tax and advisory services. People across the PwC network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice.

At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients.

From strategy through execution, PwC Advisory helps clients build their next competitive advantage. As the world’s second largest global consulting provider, we combine the breadth of knowledge of over 35,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. A long history of working with many of the world’s largest and most complex companies means we really understand the unique business challenges our clients face better than most consultancies.

Job Description:
Healthcare is a transforming industry due to legislative and regulatory demands, technology challenges, and societal trends. Our growing Health Industries Advisory practice provides management, technology and risk consulting services to help healthcare institutions around the world to anticipate and address their most complex business challenges. Our practitionars are supported by a dedicated health research unit, which is managed by a physician partner and provides our clients with cutting-edge intelligence, perspective, and analysis on issues transforming the health industry. Our professionals have deep health industry expertise and include physicians, nurses, system specialists, health policy analysts, actuaries, financial advisors, and data analysts. The Healthcare Advisory practice is aligned across: Healthcare Provider, Healthcare Payers, and Pharmaceutical and Life Science.

PwC’s Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center. We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today’s empowered customer. Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.

PricewaterhouseCoopers’ customers cite our proven record of maintaining excellent relationships with our own customers as one important reason why they chose us to help them devise and implement their own customer service strategies. As a member of the Customer Experience team, you will help:

-Define the desired customer experience through customer and market insight
-Align customer service channels, non-sales workforce, and other parts of the business with overall growth objectives to develop a well-conceived customer service strategy
– Leverage people, processes, and technology to establish a culture, commitment and infrastructure that supports the service strategy
-Identify and remedy billing and other performance issues that lead to customer dissatisfaction

Position/Program Requirements:
Demonstrates proven industry and consulting expertise in the following areas:
– Conducting Voice of the Customer Analysis, both qualitative and quantitative (surveys, analytics, ethnographic studies and customer journey mapping);
– Determining adoption rates, price elasticity and major drivers of retention for customers;
– Analyzing customer economics, business performance and cost to serve;
– Defining customer needs and purchase behaviors;
– Conducting customer segmentations and segmentation strategies to include utilization of socioeconomic, behavioral or attitudinal, and wants-and-needs based techniques;
– Performing capability gap analyses and other-related customer-facing capabilities;
– Developing customer-centric operating models to include Customer Experience Design;
-Understanding customer trends in the B2B and B2C space, as well as across industries;
-Demonstrates expertise in writing and visual communications abilities, leveraging communications between writing and visual to articulate presentations and reporting;

Prior consulting in a consulting role within a managerial capacity.

Skills Preferred:
Demonstrates proven thorough project management abilities, including the following:
– Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management, including utilizing MS Powerpoint and Adobe Creative Suite;
– Developing mobile applications for a payer or provider. Generalized understanding of the mobile device ecosystem of healthcare related products (ex: the FitBit, Fuelband, etc) is preferred;
– Analysis and understanding of Behavioral Psychology as it pertains to driving adoption of new offerings and how the specific economic implications of those adoptions play out;
– Sales Funnel optimization, including strategic account management, channel strategy, sales force design, online/sales force complementation and consultative sales techniques;
– CAHPS score and/or STARS score analysis.

Min Year Exp: 4
Min Degree(s) and Certifications: Bachelor’s Degree Required

Additional Requirements: Must be willing and able to travel 75% or more, depending on client needs

Job ID: 38912BR-4

Source Article from http://jobs.pwc.com/new-york-state/customer-impact/jobid4476069-healthcare-customer-experience-consulting-sr.-associate-jobs