Tax Job Info Sharing

Job location: Albany, NY
Category: Internal Firm Services jobs

Line of Service: IFS
Industry: Administrative Services
State & City: VA-McLean
TX-Houston
TX-Dallas
PA-Pittsburgh
PA-Philadelphia
OH-Cincinnati
NY-New York
NY-Albany
NJ-Florham Park
NC-Charlotte
MA-Boston
IL-Chicago
GA-Atlanta
FL-Tampa
FL-Jacksonville
DC-Washington
CA-San Jose
CA-San Francisco
CA-San Diego
CA-Los Angeles
Travel Requirements: 21-40%
Position Type: Full Time
Auto req ID: 54786BR-12

PwC/LoS Overview:
Are you interested in the opportunity to work for an industry-leading firm that services clients that include the Fortune 500, and will give you the experience and exposure you need to build your career and personal brand? If you are, then PricewaterhouseCoopers LLP (www.pwc.com/us) is the firm for you. PricewaterhouseCoopers LLP (PwC US) helps clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the advantage of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 180,000 people in over 158 countries across the PwC network are committed to deliver quality in assurance, tax and advisory services. People across the PwC network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice.

At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you’re serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Join our Internal Firm Services (IFS) team and help make PwC work even better.

Job Description:
Administrative Services is led by the Market Administrative Leader in each Market, and is comprised of Executive Assistants, Team Assistants, Records Management, Office Services, and Meeting & Event teams in the US markets.

The National Admin Services Team works effectively with the National Administrative Services Leader and senior leadership to establish and execute the activities that enable the behaviors, structures, systems and competencies required for the US Firm to shift its operating model associated with establishing effective operations in this model.

The Operations function of National Admin Services drives strategy development and execution for National Administrative Services in support of business readiness.

Position/Program Requirements:
Minimum Years of Experience: 8 yrs of direct involvement with shared support services and/or delivery centers
Minimum Degree Required: Bachelors degree

Knowledge Preferred:
Demonstrates proven intimate knowledge of directing the establishment and execution of business readiness-related activites required to operate in a global delivery model, GDM, within a global firm that delivers professional auditing, tax and business consulting services, including the following areas:
-Directing multi-disciplinary teams of internal and external on-shore and off-shore professionals focused on GDM operations and programs that align with an Administrative Services function’s and overall business’ strategies, including transition, risk, and service provider management; and, business and customer readiness.
-Leading and driving change management and strategic planning, including leveraging assessments focused on customers and opportunities to satisfy quality standards and changing customer requirements, and customer interactions to manage and prepare for ongoing market readiness–integrating new customer groups, and identifying and developing business-wide operational communications strategies and deployment.
-Collaborating with leadership to gain consensus and build the completion and/or allocation of specific resources ownership of the Support Services tasks–facilitating working sessions with appropriate functional teams to drive understanding of Support Services and process transformation, managing and defining activity reports and related dashboards, and coordinating and facilitating all support services activities in shared services and/or delivery center environments.
-Championing the use of a GDM services operating model, including escalating and allocating and any crisis/risk short term items GDM Services leaders, and participating in in the definition and execution of the global strategic sourcing programs and operating models for short-term and long-term initiatives

Skills Preferred:
Demonstrates proven intimate abilities and success with directing business support and GDM service delivery models, business processes, key drivers and related short- and long-term directions, solutions and success within a global professional services firm, including the following areas:
-Directing large-scale projects involving GDM frameworks, distributed global operations, and a National Administration Services business model to transform businesses and achieve operational delivery and management alignment through developed and managed collaborative relationships across all organizational levels, territories, and global on-and-off-shore vendors and service delivery centers. This includes influencing, interacting and engaging with global Partners and senior stakeholders to propose proactive solutions—via active negotiation and persuasion through an active lens of cultural dexterity–and garner strategic alignment on GDM-related operations and programs.
-Leading the execution of communicating key messages in alignment with a defined business transformation efforts, emphasizing group facilitation and presentation delivery to garner consensus across multi-functional and cross-territory leaders and business and/or functional stakeholders.
-Managing large, global, complex, multi-year programs leveraging MS Office Suite, Project, Visio and related technologies, as well as business requirements obtained via the project management lifecycle, applying consistent innovation and creative design solutions for strategic business case development and process improvements; undefined or ambiguous environments, situations and complex problems; and, management of competing priorities within an agile and deadline-driven business environment.
-Leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation

Job ID: 54786BR-12

Source Article from http://jobs.pwc.com/albany/internal-firm-services/jobid5545829-support-services-operations-leader-jobs